FAQ

Questions, answered

Everything people ask before they start. Can't find yours? We're happy to help.

Do I need technical skills?

No. You create an agent, add your knowledge and either paste one line of code on your site or click Connect for WhatsApp, Instagram or Messenger. A checklist shows what is left.

Can the AI make things up?

It is instructed to answer only from your knowledge and to say so when it is not sure. You can read every conversation, and take over with a click.

Can I reply to customers myself?

Yes. Reply from the Conversations page on any channel. The AI pauses in that chat until you click Resume AI.

What happens when my allowance runs out?

You are warned as it runs low. If it runs out, the agents stop answering with the AI and visitors see a polite message until you top up. Leads are still captured.

Is my customers' data safe?

Each business's data is kept separate, channel access tokens are encrypted, and your website chat only runs on the domains you allow. You can also request data deletion at any time.

How much does it cost?

You start with a 14-day free trial and no card. After that you choose a monthly plan. Everything is on the Pricing page, including add-ons and top-ups.

Which channels can I use?

Your website, WhatsApp, Instagram and Facebook Messenger. They share the same knowledge, tone and dashboard, so you set things up once.

How long does setup take?

Most businesses are live in minutes: create an agent, paste your FAQ or upload a PDF, then connect a channel.

Still unsure? Visit the Help centre or talk to us.

Ready to never miss a customer again?

Set up your first agent today and let it answer, qualify and follow up while you run your business.

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14-day free trial · No credit card · Live in minutes