DigidaraTerms of Service
Last updated: October 21, 2026
1. Agreement
These terms govern your use of Digidara, a product of Digidara Technologies ("Digidara", "we"). By creating an account or connecting a channel, you agree to these terms.
2. The service
Digidara lets you configure an AI agent, connect it to your website, WhatsApp, Instagram, and/or Messenger, and manage the conversations and leads it generates. You're responsible for the content and configuration of your own agent(s), including any knowledge base material you upload and any rules or system prompt you set.
3. Your account
You're responsible for keeping your login credentials secure and for all activity under your account. You must have the right to connect any WhatsApp, Instagram, or Facebook Page/Messenger account you link to Digidara.
4. Acceptable use
You agree not to use Digidara to:
- Send unsolicited bulk messages (spam) through any connected channel
- Impersonate a person or business you don't represent
- Violate Meta's Platform Terms or the terms of any connected channel
- Upload unlawful, infringing, or harmful content to a knowledge base
5. Third-party services
Digidara relies on OpenAI to generate AI replies and on Meta's APIs to send/receive WhatsApp, Instagram, and Messenger messages. Availability of these features depends on those providers; we're not responsible for their outages or policy changes.
6. Data
See our Privacy Policy for how we handle your data and your end users' conversation data, and our Data Deletion Instructions for how to request deletion.
7. Plans, tokens and payments
Paid plans and token packs are sold in Indian rupees and processed by Razorpay. Plan tokens reset every calendar month and do not roll over; token packs do not expire. Unless stated otherwise, prices exclude applicable taxes. We may change prices for future purchases with notice. Cancellations and refunds are covered by our Refund & Cancellation Policy.
8. Your content and our property
You keep ownership of the content you give us, including knowledge documents, rules and the conversations your agents have. You give us the right to host and process it to run the service for you. DigiDARA Automation, its software, design and branding belong to Digidara Technologies; these terms do not transfer any of that to you.
9. Your responsibilities to your customers
You are responsible for how you use the service with your own customers. That includes telling people they are chatting with an AI assistant where the law or the channel requires it, having a lawful basis (such as consent) to message and store details about them, and following Meta's WhatsApp Business, Instagram and Messenger policies. You must not use the service to send unsolicited bulk messages.
10. AI-generated replies
Replies are generated by AI from your instructions and knowledge and may be incomplete or wrong. Review your agent's conversations, and do not rely on it alone for legal, medical, financial or other high-stakes advice to your customers.
11. Changes to these terms
We may update these terms. If a change is material we will notify you by email or in the dashboard. Continuing to use the service after the change means you accept the updated terms.
12. Disclaimer & limitation of liability
Digidara is provided "as is." AI-generated replies may occasionally be inaccurate — you're responsible for reviewing your agent's configuration and knowledge base to reduce this risk. To the extent permitted by law, Digidara is not liable for indirect or consequential damages arising from use of the service.
13. Termination
You may stop using Digidara and delete your account at any time. We may suspend or terminate accounts that violate these terms or applicable law.
14. Governing law
These terms are governed by the laws of India.